Everything in one package. Delivered, trained, supported.
The VI Inclusive Package combines our smart glasses, app subscription, training and warranty into a single purchase — answering every question a cautious institutional buyer would have before raising a Purchase Order.
What's included
Five components, one purchase, zero hidden costs.
AI camera glasses
8MP Sony IMX219 camera · Bluetooth 5.3 · dual directional speakers · 290mAh fast-charge battery · 54g lightweight frame
SMARTON app subscription
2 years of unlimited access to all 9 features — MIRA, SmartEye, Object/Currency/Text, AI Tutor, Document AI, News, Audio Drama, Dating
Onboarding & training
In-person or remote training. Audio-guided onboarding by our VI support team within 72 hours of activation
Dedicated customer support
WhatsApp + phone support from a team of 3 visually impaired support members. Hindi + regional languages
1-year hardware warranty
From the date of device activation. Covers manufacturing defects and faulty components
Pricing & delivery
Individual purchase
Contact for current price
Single-unit purchase with full kit components and 1-year warranty.
Get a quoteInstitutional / bulk
Enquiry-based
Custom pricing, deployment timeline and impact reporting for CSR / government / NGO buyers.
Request a proposalDelivery
Pan-India delivery via courier. Lead time confirmed at order. Bulk orders coordinated with your CSR / procurement team.
Every user, fully supported — from Day 0 to forever
Our 3-person VI support team is staffed by people who are visually impaired themselves — they don't just understand the product, they live it.
Day 0 — Purchase & activation
Distributor hands over Kit with app download instructions. User installs SMARTON app, registers and activates subscription using the code or link provided.
Within 72 hours — Welcome & first-use call
VI Support Team member calls the user. Covers: pairing glasses via Bluetooth, taking a first photo and running SmartEye, activating MIRA by voice, navigating to News and Reader features. No visual instructions, no reading required.
Day 14 — Check-in call
Reviews which features the user has tried, identifies any barriers (technical, awareness, comfort), and resolves issues live. Technical issues are escalated to the product team the same day.
Day 15 onwards — Ongoing unlimited support
Unlimited access to the support team for any queries, troubleshooting, or feature guidance. No expiry. Users can also be walked through any new feature added via OTA update.
Warranty — exactly what's covered
Transparent terms, audit-ready for institutional buyers. Warranty period: 1 year from the date of device activation.
What is covered
- Manufacturing defects in materials or workmanship at the time of delivery
- Hardware components failing under normal, intended use
- Faulty battery performance not caused by misuse (within warranty period)
- Charging case (3,600 mAh power bank) manufacturing defects
- Defective magnetic charging cable or connectors
- Speaker or microphone defects not caused by user damage
What is not covered
- Physical damage caused by the user — drops, cracks, bent frame, broken lens
- Water damage — any exposure beyond daily splash resistance (IPX4)
- Damage from unauthorised repair, modification or disassembly
- Loss or theft of the device
- Normal wear and tear — scratches, lens coating degradation over time
- Cosmetic damage that does not affect device functionality
Chargeable repairs
Defects falling outside manufacturing coverage — physical damage, water damage, wear and tear — will be assessed after inspection. A repair cost is communicated before any work is done; you may proceed or have the device returned unrepaired.
How to raise a warranty claim
Contact the SMARTON support team
Phone, WhatsApp or email. Provide your registered mobile number and activation code. Describe the issue clearly.
Defect assessment by support team
The team reviews your description over phone or WhatsApp. No physical inspection yet.
Ship the device to Sunbots office
If a physical inspection is needed, you ship the AI glasses (and relevant accessories) to the Sunbots office. Shipping costs to Sunbots are borne by the user. Return shipping is arranged by Sunbots.
Physical inspection at Sunbots
Sunbots technical team confirms whether the defect falls under manufacturing warranty or chargeable repair.
User notified of outcome
(a) Manufacturing defect — repair or replacement at no charge. (b) Non-manufacturing — chargeable repair cost communicated, user chooses to proceed. (c) Device returned as-is if no defect is found.
Warranty support contacts
No serial number or invoice needed — your registered mobile number and activation code (from app Settings) are sufficient.
Ready to deploy SMARTON?
Individual purchase, family gifting, or institutional rollout — we'll prepare a proposal that fits your needs within 2 business days.