Refund & Cancellation Policy – SMARTON

1. Refund Policy for SMARTON Device

1.1 Non‑Delivery of Order

If the order is not delivered and is returned to Sunbots, the customer may cancel the order.

A full refund will be provided for the device purchase (shipping/handling fees, if any, are non‑refundable where incurred by the courier and not recovered).

1.2 Return of Delivered Device (Trial Window)

Customers have 7 days from the date of activation (using the 6‑digit activation code) to request a return under the trial policy.

If the device is delivered but not activated, customers have 14 days from the date of delivery to raise a return request.

All return requests must be raised via phone call or email to support@sunbots.in.

1.3 Conditions for Return

The Device must be returned in its original packaging, with all accessories, manuals, and other items provided in the box.

Returns with missing items, damaged packaging, or damaged devices will not be accepted.

The Device must be shipped back within 7 days from the date the return request is raised.

Return shipping cost must be borne by the customer. The return address will be shared by our support team over email/phone.

1.4 Refund Processing

Once the returned Device is received and inspected:

• If found in perfect condition, a refund will be initiated.
• Refunds will be processed within 14 working days, either to the same payment method used at purchase or to the bank account details provided by the customer.
• If the Device or packaging is damaged or contents are missing, the refund will be rejected. Customers will be notified with details and next steps.

1.5 Impact on Subscription

Any subscription bundled with the Device will be cancelled from the date the return request is raised. Access to Online features (if any) will cease accordingly.

2. Refund Policy for SMARTON App Subscription

2.1 No‑Refund Policy

Payments made for SMARTON App Subscriptions are non‑refundable.

Once a subscription is purchased, the user may continue to use the App, uninstall it, or delete the account—no refunds will be provided in such cases.

2.2 Account Deletion or Accidental Cancellations

If the user deletes their account or subscription accidentally, refunds will not be provided, nor will subscriptions be reactivated.

The user will be required to purchase a new subscription.

2.3 Non‑Transferability

Subscriptions are non‑transferable. They cannot be moved to another email ID or mobile number.

If the user changes their email ID or mobile number, they must purchase a new subscription.

2.4 Auto‑Renewal

Subscriptions come with auto‑renewal at the end of each billing cycle.

It is the customer's responsibility to opt out/cancel auto‑renewal before renewal.

Once auto‑renewal is charged, no refund or cancellation will be processed.

Sunbots is not liable to send separate renewal reminders beyond in‑app/account notices.

3. How to Initiate a Return (RMA)

• Email support@sunbots.in with order number, activation status, and reason for return.
• We'll share the return address and RMA reference.
• Pack the Device with all in‑box items; include the RMA reference inside and on the label.
• Ship via a trackable service and share the airway bill number.

4. Refund Methods & Timelines

Refunds are issued to the original payment method wherever feasible; where not, we may request verified bank details.

Banks/payment gateways may take additional time to post the credit after we process it.

Shipping/handling and return logistics fees are non‑refundable where already incurred and not recoverable.

5. Exceptions & Clarifications

• Missing/Damaged Items: refunds may be denied if accessories/manuals are missing or if the Device/packaging is damaged.
• Plan Changes Mid‑Cycle: moving to a lower‑priced plan mid‑cycle does not generate credits/refunds unless expressly stated in an offer.
• Promotions/Coupons: promotional values are not redeemable for cash and may not be reinstated after cancellation.
• Abuse/Fraud: Sunbots may deny returns/refunds where abuse or fraud is suspected.

6. Support & Contact

For all refund, return, or cancellation queries, contact:
Email: support@sunbots.in